Defining roles and responsibilities

Next steps for addressing these issues include:

• Developing position descriptions for all staff members that clearly explain the requirements and expectations for those positions

• Implementing recruitment and selection processes in order to hire the best staff

• Implementing policies and processes to address staff performance and behaviour

(performance and conduct policies)

Rather than pointing fingers, an investigation should take place to establish the facts and then, appropriate corrective action should be taken. Gaurav and Goldy should consider conducting 360 evaluations for the entire leadership team, including themselves. This would be a way to evaluate the strengths and skills as they craft a new organisational structure. It would also be an excellent way to develop the management skills of the entire team. Another consideration is to engage an executive coach who can work with the three senior managers and Goldy, whose background is child psychology. The advantage of executive coaching for all would be to sharpen their skills, increase effectiveness, capitalise on each of their strengths, help make better decisions with challenging issues and resolve the existing tension. Read more...

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